Terms of service
1. Introduction
1.1. These General Terms and Conditions (the “Agreement”) govern the entire relationship between you, the Client, and the Company.
1.2. Prior to the conclusion of a Distance contract, the Client shall be provided with the text of this Agreement electronically or in another durable format. If this is not reasonably possible, the Company shall indicate, before the Distance contract is concluded, how this Agreement is made available for the Client’s review at the Company’s premises, and that it will be sent to the Client free of charge upon request.
1.3. THE CLIENT IS OBLIGATED TO READ THIS AGREEMENT CAREFULLY BEFORE ACCEPTING IT AND USING THE COMPANY’S SERVICES. BY USING THE SERVICES, THE CLIENT ACKNOWLEDGES THAT HE/SHE HAS READ, UNDERSTOOD, AND AGREED TO BE BOUND BY THIS AGREEMENT.
1.4. This Agreement includes a mandatory arbitration clause, set forth in Section 17, requiring that disputes be resolved through individual arbitration rather than jury trials, court proceedings, or class actions of any kind.
2. Definitions
2.1. Unless expressly provided otherwise in this Agreement, the following capitalized terms shall have the meanings assigned below:
(a) Agreement – This contract for the provision of Services and/or Goods entered into between the Company and the Client online.
(b) Client – The individual using the Company’s Services and/or purchasing Goods, as further described in this Agreement.
(c) Company – Quyla MB, a private limited company incorporated under the laws of Lithuania, operating under the tradename FEISCARD, with its registered address at Palangos g. 4-327 #6, Vilnius, LT-01402, Lithuania; Company code: 307019821; VAT: LT100017403611; email: support@feiscard.com.
(d) Offer – The Company’s proposal to the Client to enter into this Agreement for the provision of Services and/or Goods via the Website.
(e) Privacy Policy – The privacy policy published on the Website which governs the processing of personal data.
(f) Services – The access and usage rights to the Company’s Website, including all information, text, and images made available therein.
(g) Digital Content – Any digital material made available for purchase and download through the Company’s Website.
(h) Goods – Supplements or other tangible products sold by the Company online.
(i) Distance Contract – A contract concluded between the Company and the Client under an organized system for the remote sale of Goods.
(j) Website – The official website of the Company, accessible at https://FEISCARD.com.
3. Submission of the Offer
3.1. The Company will provide the Client with a possibility of receiving an Offer.
3.2. The Client will be asked to provide certain information before receiving the Offer by choosing provided options or typing requested details. The Client is obliged to provide current, correct and comprehensive information that is requested to be provided.
3.3. Upon submission of the information established in Section 3.2 of this Agreement, the Client will be provided with the Offer. The Offer will include information on the following:
3.3.1. payment amount for the relevant Services and/or Goods;
3.3.2. payment options: via credit card or other allowable payment form;
3.3.3. other information Company finds important to include in the Offer.
3.4. Accepting the Offer
3.4.1. The Client accepts the Offer once he/she ticks the box “I agree with the Terms & Conditions”. Once the Client agrees with the Terms & Conditions, the Client will be required to press the button “Submit”.
4. Distance contract
4.1. The Distance contract will be concluded at the moment when the Client accepts the Offer as indicated in paragraph 3.4.1.
4.2. As the Client will accept the Offer electronically, the Company will confirm receipt of acceptance of the Offer electronically.
4.3. The Company makes reasonable efforts to ensure that Services operate as intended, however such Services are dependent upon internet and other services and providers outside of the control of the Company. By using the Company’s Services, the Client acknowledges that the Company cannot guarantee that Services will be uninterrupted, error free or that the information it contains will be entirely free from viruses, hackers, intrusions, unscheduled downtime or other failures. The Client expressly assumes the risk of using or downloading such Services.
4.4. From time to time and without prior notice to the Client, we may change, expand and improve the Services. We may also, at any time, cease to continue operating part or all of the Services or selectively disable certain aspects of the Services. Any modification or elimination of the Services will be done in our sole and absolute discretion and without an ongoing obligation or liability to the Client, and the Client’s use of the Services does not entitle the Client to the continued provision or availability of the Services.
4.5. The Client furthermore agrees that:
4.6.1 he/she shall not access Services (including for purchasing Goods) if he/she is under the age of 18;
4.6.2 The Client will deny access to Services to children under the age of 18. The Client accepts full responsibility for any unauthorized use of the Services by minors.
5. Payments
5.1. During the period of validity indicated in the Offer, the price for the Services and/or Goods being offered will not increase, except for price changes in VAT-tariffs.
5.2. The Client agrees to:
5.2.1. pay all additional costs, fees, charges, applicable taxes and other charges that can be incurred by the Client;
5.2.2. purchase Services and/or Goods by using valid credit card or other allowed form of payment;
5.2.3. provide Company current, correct and comprehensive information as detailed in the purchase order form. If Company discovers or believes that any information provided by Client is not current, inaccurate or incomplete, Company reserves the right to suspend the Service and/or delivery of Goods at its sole discretion and Client forfeits any right to refund paid amount.
5.3. After the Client is transferred to the third-party payment services, the risk of loss or damages will pass on to the Client and/or third-party service. The Client’s online credit or debit card payments to the Company will be handled and processed by a third-party payment service provider and none of the sensitive data in relation to your payment will be stored on or used by the Company. The Company shall not be liable for any payment issues or other disputes that arise due to the third-party payment services. The Company may change the third-party payment service provider from time to time.
5.4. All prices and costs are in US Dollars unless otherwise indicated.
5.5. All Goods remain Company’s property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old, you must have parents’ permission to buy from the Company.
5.6. All transfers conducted through the Company are handled and transacted through third-party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.
5.7. Your payments are processed by Quyla MB, company code 307019821, registered address at Palangos g. 4-327 #6, Vilnius, 01402, Lithuania, depending on the payment method chosen by the Client. For a refund or a complaint, please contact support@feiscard.com. Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customer's own expense.
6. Subscription
6.1. In order to ensure that Client does not experience an interruption or loss of Services, the Services are offered on AUTOMATIC RENEWAL.
6.2. EXCEPT FOR REASONS DESCRIBED BELOW IN THIS SECTION, AUTOMATIC RENEWAL AUTOMATICALLY RENEWS THE APPLICABLE SERVICE UPON EXPIRATION OF THE CURRENT TERM FOR A RENEWAL PERIOD EQUAL IN TIME TO THE MOST RECENT SERVICE PERIOD. For example, if Client’s last service period is for one year, the renewal period will typically be for one year.
6.3. Unless Client cancels the subscription, Company will automatically renew the applicable service when it comes up for renewal and will take payment from the payment method associated with the Service in Client’s account.
6.4. The Company may change the subscription plans and the price of the Services from time to time. Renewals will be charged at Company’s then current rates, which Client acknowledges and agrees may be higher or lower than the rates for the original service period. Limited time offers might be subject to different terms of automatic renewal.
6.5. IF CLIENT DOES NOT WISH FOR SERVICE TO AUTOMATICALLY RENEW, he/she may elect to cancel the subscription at least 48 hours before the end of current period, in which case, the Services will be terminated upon expiration of the then current term, unless manually renewed by Client prior to that date.
6.5.1. If Client does not cancel at least 48 hours before the end of the current period, the subscription will automatically renew, and any cancellation will be for the end of the renewed period. For digital content subscriptions, this means that Client will have access to digital content for the duration of the renewal term. For physical Goods (such as supplements) subscriptions, this means that the Client will receive the recurring shipment of supplements.
6.5.2. If Client fails to cancel subscription before the Cancellation Deadline but no longer wants the physical Goods, they may follow the Refund policy below for new and unopened Goods.
6.6. IN CASE THE CLIENT PURCHASED A SUBSCRIPTION AND WISHES TO CANCEL THE SUBSCRIPTION BEFORE THE SECOND SUBSCRIPTION CHARGE IS MADE, THEN THE COMPANY WILL REQUIRE THE CLIENT TO RETURN ALL DISCOUNTS APPLIED. OUR SUBSCRIPTION PLANS ARE OFFERED AT A DISCOUNTED PRICE COMPARED TO THE SINGLE PURCHASE PRICE. CLIENTS WHO WISH TO CANCEL THEIR SUBSCRIPTION BEFORE THE SECOND SUBSCRIPTION CHARGE WILL BE REQUIRED TO PAY THE DIFFERENCE OF THE SUBSCRIPTION PLAN PRICE AND THE REGULAR PRICE TO THE COMPANY. IN CASE CLIENT SELECTS TERMINATION, THEN COMPANY WILL AUTOMATICALLY CHARGE THE PRICE DIFFERENCE.
6.7. If Client purchases the subscription on Company’s website, Client will not be able to control it through the Apple App Store or Google Play. Instead, Client may easily cancel the subscription by logging in to the user’s account on Company’s website or contacting the support team at support@feiscard.com.
6.8. If Client has purchased the subscription through the Apple App Store or Google Play, Client might cancel the subscription only through their Apple or Google Account. Client understands that deleting the app does not cancel the subscriptions.
6.9. If Client has purchased the subscription of Supplements, shipping address changes for recurring send-outs can be done by contacting the support team at support@feiscard.com at least 72 hours before the end of the current period. If the changes of the shipping address have not been made or have been made in violation of the procedure set out and the recurring send-out has been shipped, the Company is not responsible for any damages the Client has incurred or may incur accordingly.
6.10. From time to time the Company might offer Special Deals which may contain additional terms and conditions applicable together with this Agreement.
6.10.1. The Company may offer trials of paid subscriptions for a limited time at a special price or without payment (“Trial”). The Company will automatically begin charging the Client for the subscription on the first day following the end of the Trial on a recurring basis of the interval disclosed in the Special Deal, chosen by the Client. If Client doesn’t want to be charged, they must cancel the subscription before the end of the Trial.
7. Refund Policy and Limited Warranty
7.1. The Company follows a no refund policy unless the product (Goods or Digital content) is described as per Return policy in 7.4. If the product is proven to be not as described or faulty, it will be covered by the Limited Warranty in 7.5. In such cases, Client must contact our customer support at support@feiscard.com within 14 days upon delivery and provide detailed information proving Company’s product fault (with visual proof attached). Once a refund is issued, Client no longer has access to the Company’s product. All refunds are applied to the original method of payment. By purchasing Services, Client agrees to this refund policy and relinquishes any rights to subject it to any questions, judgment or legal actions.
7.2. Refunds for any Goods that have been delivered to the Client will be issued within 10–30 business days after the Return process of the Goods has been completed as described in our Return Policy.
7.3. The Company will not be responsible for refunding or reshipping the order to another address if the Client didn’t provide correct or full delivery or contact information (including delivery address, email address).
7.4. Return Policy: Any Goods that you wish to return must be in the original packaging and unopened, in a condition fit for resale, with receipt from a verified seller. If the Goods to be returned do not meet these conditions, we will be unable to offer a refund. If you decide to return the order, you must inform us at support@feiscard.com before you return it to our warehouse. We’ll provide you with a prepaid return shipping label which must be sent back together with the Goods within 20 days after receiving the return forms. The shipping label costs $9 (nine US dollars), so this sum will be deducted from your refund. Once the Goods have been received and checked by our staff, a refund will be authorized by the same method that the payment was made. Please be advised that the refund may take up to 10–30 working days to reach your bank account. If the Client fails to meet the deadlines of our returns policy, we will be unable to offer a refund.
7.5. Limited Warranty: The Company offers a 14-day limited warranty to replace defective and faulty products.
7.6. In the event of such defect or failure of any such product, the foregoing will be Client’s exclusive remedy.
7.7. All Goods must be inspected by the Company to confirm the product falls under the warranty or return policy. We will repair or replace (at our option) the defective implement and refund Goods that fit the return policy.
7.8. This limited warranty is void if the product has been altered, abused, misused, lost, damaged by accident, damaged by unauthorized adjustment and/or damaged by failure to provide reasonable and necessary care. This warranty does not apply to damage from shipping or normal wear and tear. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply. This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
7.9. This Warranty is in lieu of all other express warranties, obligations, or liabilities. This document constitutes the only warranty made by Company. No increase or alteration, written or verbal, of the obligation of this warranty is authorized.
7.10. 90-Day Satisfaction Guarantee – Facial Appearance
7.10.1. The Company offers a 90-Day Satisfaction Guarantee on select Goods (specifically, facial supplements) purchased directly through the Website.
7.10.2. This Guarantee applies exclusively to visible improvements in facial appearance, which may include but are not limited to:
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Brighter, more even-looking skin tone;
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Smoother skin texture or reduced blemishes;
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Decreased puffiness or dullness;
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An overall fresher or more radiant facial appearance.
7.10.3. To be eligible for a refund under this Guarantee, the Client must:
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Use the product consistently as directed for 90 consecutive days;
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Take and retain 13 weekly photos (1 per week) of their full face in similar lighting, angle, and without makeup, filters, or editing;
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Ensure each photo includes a clear date, either visible on a phone screen or a handwritten note in the image;
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Submit all 13 dated photos, along with proof of purchase, to support@feiscard.com within 10 days after completing the 90-day usage period.
7.10.4. The Company will assess the provided images to determine if any visible improvement in facial appearance has occurred. Refunds will only be issued if the Company determines that no visible improvement has been made.
7.10.5. Clients are responsible for all return shipping costs in the event physical Goods must be returned. Shipping costs are non-refundable.
7.10.6. The Company reserves the right to deny any refund request that:
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Is submitted without the required photo documentation;
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Includes images that are unclear, inconsistent, altered, or missing date verification;
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Is submitted after the 100-day window (90-day trial + 10-day claim period).
7.10.7. By purchasing the applicable Goods, the Client agrees to these Guarantee conditions and understands that this offer is limited to one refund per customer per product type.
7.11. Customs Duties, Taxes & Import Issues
7.11.1. All international shipments may be subject to import taxes, customs duties, and fees imposed by the destination country. These charges are the sole responsibility of the Client.
7.11.2. The Company is not responsible for:
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Any customs delays, holds, or inspections;
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Additional taxes or import charges assessed upon delivery;
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Packages refused, returned, or abandoned due to unpaid customs duties or import regulations;
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Any loss or damage caused by customs-related delays or rejections.
7.11.3. No refunds or returns will be granted for Goods returned due to customs refusal, unpaid import fees, or regulatory issues within the Client’s country. It is the Client’s responsibility to understand their local import laws before placing an order.
8. Intellectual Property Rights
8.1. As between Company and Client, all intellectual property rights, including but not limited to copyright, design rights, trademark rights, patent rights and any other proprietary rights in or to related to the Services and Services-related content are owned by the Company.
8.2. The Client must not reproduce, disassemble, reverse engineer, decompile, distribute, publicly display or perform, or publish or otherwise make available the Services including but not limited to Digital content, in whole or in part without Company’s prior written consent.
8.3. The Client hereby grants to the Company a perpetual, irrevocable, worldwide, fully paid-up and royalty‑free, non-exclusive license, including the right to sublicense (through multiple tiers) and assign to third parties, to reproduce, distribute, perform and display (publicly or otherwise), create derivative works of, adapt, modify and otherwise use, analyze and exploit in any way now known or in the future discovered, his/her User Content (except for User Trademarks) as well as all modified and derivative works thereof. To the extent permitted by applicable laws, the Client hereby waives any moral rights he/she may have in any User Content.
“User Content” means any User Trademarks, communications, images, writings, creative works, sounds, and all the material, data, and information, that the Client uploads, transmits or submits through the Services, or that other users upload or transmit. By uploading, transmitting or submitting any User Content, the Client affirms, represents and warrants that such User Content and its uploading, transmission or submission is:
(a) accurate and not confidential;
(b) not in violation of any applicable laws, contractual restrictions or other third‑party rights, and that the Client has permission from any third party whose personal information or intellectual property is comprised or embodied in the User Content; and
(c) free of viruses, adware, spyware, worms or other malicious code.
8.4. No part of this Agreement is, or should be interpreted as a transfer of intellectual property rights in relation to the Services or Services-related content, except as expressly set forth in Section 8.1.
9. Use of Digital Content
9.1. All intellectual property rights specified in Article 8.1 and relating to Digital content are owned by the Company. Digital content is licensed pursuant to this Section 9, and is not sold. The Client will only be granted a limited, revocable, non-exclusive, non-transferable and non-sublicensable license, subject to the terms and conditions of this Agreement, to use (solely for the Client’s individual use) any Digital content provided by Company to the Client.
9.2. The term of this licence shall be for a term of 5 years from the date of the Client receiving the applicable Digital content, unless earlier suspended or terminated in accordance with this Agreement.
9.3. Unless expressly otherwise provided, the Client must not use any Digital content except for personal, non-commercial purposes.
9.4. The Client must not edit, reproduce, transmit or lend the Digital content or make it available to any third parties or use it to perform any other acts which extend beyond the scope of the licence provided in this Section 9 by the Company.
9.5. The Company may impose restrictions on the scope of the licence or the number of devices or types of devices on which Digital content can be used.
9.6. If the Client violates this Section 9, the Company may suspend access to the relevant Digital content, without limiting any of Company’s rights or remedies under this Agreement or applicable law, including Company’s right to recover from the Client the loss suffered as a result of or in connection with the infringement including any expenses incurred.
10. Sale of Digital Content Prohibited
10.1. The Client is prohibited from selling, offering for sale, sharing, renting out or lending Digital content, or copies of Digital content.
11. Privacy Policy
11.1. The processing of Client’s personal data is governed by the Privacy Policy. It is recommended for the Client to print and keep a copy of the Privacy Policy together with this Agreement.
12. Indemnity
12.1. The Client will indemnify and hold the Company, its affiliates, officers, directors, employees, agents, legal representatives, licensors, subsidiaries, joint ventures and suppliers, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of Client’s breach of this Agreement or use of the Services, or Client’s violation of any law or the rights of a third party in conjunction with Client’s breach of this Agreement or use of the Services.
13. Liability
13.1. INFORMATION MAY NOT BE APPROPRIATE OR SATISFACTORY FOR THE CLIENT'S USE, AND HE/SHE SHOULD VERIFY ALL INFORMATION BEFORE RELYING ON IT. ANY DECISIONS MADE BASED ON INFORMATION CONTAINED IN THE WEBSITE, INCLUDING INFORMATION RECEIVED THROUGH CLIENT'S USE OF THE SERVICES, ARE HIS/HER SOLE RESPONSIBILITY.
13.2. THE CLIENT EXPRESSLY UNDERSTANDS AND AGREES THAT THE COMPANY SHALL NOT BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY DAMAGES, OR THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION, LOSS OF GOODWILL, LOSS OF USE, OR OTHER LOSSES WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY (EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), ARISING OUT OF:
(i) THE USE OR INABILITY TO USE SERVICES,
(ii) ANY LINK PROVIDED IN CONNECTION WITH THE SERVICES,
(iii) THE MATERIALS OR INFORMATION CONTAINED AT ANY OR ALL SUCH LINKED WEBSITES OR MOBILE APP,
(iv) CLIENT'S RELIANCE ON ANY OF THE SERVICES,
(v) THE INTERRUPTION, SUSPENSION, TERMINATION OF THE SERVICES OR ANY PORTION THEREOF,
(vi) THE TIMELINESS, DELETION, MISDELIVERY OR FAILURE TO POST OR STORE ANY INFORMATION, OR
(vii) ANY MATTER OTHERWISE RELATED TO THE CLIENT'S USE OF THE SERVICES.
IN NO EVENT SHALL THE COMPANY’S AGGREGATE LIABILITY TO THE CLIENT RELATING TO HIS/HER USE OF THE SERVICES EXCEED ONE HUNDRED DOLLARS ($100).
13.3. A party to the Agreement shall be released from responsibility for non-fulfilment if it proves that this Agreement was not fulfilled due to force majeure. In particular, the Company shall not be liable for any losses caused by force majeure, riot, war or natural events or due to other occurrences for which the Company is not responsible (e.g. strike, lock-out, traffic hold-ups, administrative acts of domestic or foreign high authorities). The Client must provide written notification of the occurrence of force majeure, which prevents the fulfilment of this Agreement, within 30 calendar days from the date of the occurrence of these circumstances. The Company shall inform the Client about the occurrence of force majeure by e-mail or on the Website or Mobile app if possible.
13.4. The liable company is Quyla MB, which is the administrator of the Website, provider of the Services, and the owner and seller of the Goods. THE LIABILITY OF THE COMPANY IS LIMITED TO DIRECT LOSSES, UNLESS OTHERWISE PROVIDED UNDER THE APPLICABLE LAWS.
13.5. Due to the nature of Services and/or Goods that the Company provides and as the Company cannot control the Client’s adherence to the provided use instructions, the Company provides no warranty as to any results or outcomes coming from using Services and/or Goods.
13.6. When using Services, the Client may receive links to other websites or mobile apps that are not owned and/or controlled by the Company. These are provided “as is”. The Client acknowledges and agrees that the Company is not responsible for the operation of such links. Furthermore, the Company is not responsible or liable for any content, advertising, products or other materials that may be accessed through such links and therefore the Client agrees that the Company shall not be responsible or liable, directly or indirectly for any damage or loss caused or alleged to be caused by or in connection with use or reliance on any such content, goods, services available on or through any such websites or mobile apps.
14. Medical Disclaimer
14.1. BEFORE TRYING GOODS SOLD BY THE COMPANY, THE CLIENT SHOULD CONSULT WITH HIS/HER HEALTHCARE SERVICE PROVIDER.
14.2. THE COMPANY IS NOT A MEDICAL ORGANIZATION AND IS NOT PROVIDING ANY MEDICAL ADVICE OR ASSISTANCE. NOTHING WITHIN THE SERVICES PROVIDED BY THE COMPANY IS ASSOCIATED WITH, SHOULD BE TAKEN AS, OR UNDERSTOOD AS MEDICAL ADVICE OR ASSISTANCE, NOR SHOULD IT BE INTERPRETED IN SUBSTITUTION FOR ANY MEDICAL ADVICE OR ASSISTANCE, OR USED OR REFERRED TO INSTEAD OF SEEKING APPROPRIATE MEDICAL ADVICE OR ASSISTANCE FROM HEALTH CARE PROVIDERS. THE CLIENT IS SOLELY RESPONSIBLE FOR EVALUATING AND ASSESSING HIS OWN HEALTH, INCLUDING ANY NEED TO SEEK APPROPRIATE GUIDANCE FROM A HEALTH CARE PROVIDER.
15. Validity and Termination
15.1. This Agreement is effective after the Client accepts and electronically expresses his/her consent to comply with it, and shall remain in effect until terminated in accordance with the following section.
15.2. The Company may terminate the relationship with the Client at any time in the following cases:
(1) the Client does not agree with the Agreement;
(2) the Client commits any breach of the Agreement;
(3) the Client does not provide information requested by the Company and/or provides incorrect and/or incomprehensive information.
Notwithstanding the foregoing, statutory termination rights shall not be affected.
16. Changes to Agreement
16.1. This Agreement, Privacy Policy and any additional terms and conditions that may apply are subject to change. The Company reserves the right to modify and update the Agreement from time to time and such changes shall be effective immediately upon posting to the Company’s Website.
16.2. All amended Agreement, Privacy Policy and any additional terms and conditions will be posted online. The Company may give notice to the Client of any upcoming changes by sending an email to the primary email address provided by the Client, or notifying through the Website.
16.3. The Client understands and agrees that any continued use and access to the Services after any posted updates of the Agreement means that the Client voluntarily agrees to be bound by this Agreement. If the Client does not agree to be bound by the updated Agreement, he/she should not use (or continue to use) the Services.
17. Communication
17.1. In general, the Company prefers communication by e-mail. By accepting this Agreement, the Client accepts communication by e-mail. For this purpose, the Client is requested to have a valid e-mail address and provide it when filling required information as stipulated in Section 3.2. The Company may publish information related to this Agreement or Services on the Website. The Client should check his/her e-mail messages as well as information provided on the Website regularly and frequently. E-mails may contain links to further information and documents.
17.2. Where applicable laws require provision of information on a durable medium, the Company will either send the Client an email with an attachment or send the Client a notification referring to the Services with download function to retain such information and documents permanently for future reference. It is the Client’s responsibility to keep copies of all communications from the Company.
17.3. The Client may request a copy of this Agreement or any other contractual document by contacting support@feiscard.com.
17.4. The communication with the Client will be made in English, unless the Company and the Client agree to communicate in another language.
17.5. The Client may contact the Company at any time by sending a message to support@feiscard.com.
18. Dispute Resolution
18.1. Governing Law. This Agreement is governed by the laws of Texas without regard to its principles of conflicts of law, and regardless of Client’s location.
18.2. Informal Dispute Resolution. Client agrees to participate in informal dispute resolution before filing a claim against the Company.
18.2.1. Any complaints in relation to the Goods and Services provided to the Client should be addressed to Quyla MB by contacting support@feiscard.com.
18.2.2. Client should clearly indicate that a complaint is being submitted and specify the grounds and circumstances concerning the complaint. The Company will send a complaint acknowledgement to the e-mail address from which the complaint has been received. We will consider the complaint and respond to the Client within 14 calendar days of the day of receipt of a relevant complaint. If a dispute is not resolved within 30 calendar days of the day of receipt of a relevant complaint, Client or Company may bring a formal claim.
18.3. Arbitration. Except for disputes that qualify for small claims court, all disputes arising out of or related to this Agreement or any aspect of the relationship between Client and Company, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory, will be resolved through final and binding arbitration before a neutral arbitrator instead of in a court by a judge or jury. Client and Company agree that Client and Company are each waiving the right to trial by jury.
18.4. Client agrees that any arbitration under this Agreement will take place on an individual basis; class arbitrations and class actions are not permitted and Client is agreeing to give up the ability to participate in a class action.
18.5. Client may opt out of this agreement to arbitrate by emailing support@feiscard.com with Client’s full name and address within thirty (30) days of accepting this agreement to arbitrate, with a statement that Client declines this arbitration agreement.
18.6. The arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules, as amended by this Agreement. The arbitrator will conduct hearings, if any, by teleconference or videoconference, unless the arbitrator determines that an in-person hearing is appropriate. Any in-person appearances will be held at a location that is reasonably convenient to both parties. The arbitrator’s decision will follow the terms of this Agreement and will be final and binding. The arbitrator will have authority to award appropriate relief, and the award may be confirmed and enforced in any court with jurisdiction. Nothing in this Agreement will preclude Client from bringing issues to the attention of relevant authorities or seeking relief where applicable.
19. Miscellaneous
19.1. No person other than the Client shall have any rights under this Agreement.
19.2. Client may not assign any rights under this Agreement to any third party without the prior consent of the Company. The Company at its sole discretion may assign its rights and obligations under this Agreement in full or in part to any third party.
19.3. If any part of this Agreement is found by a court of competent jurisdiction to be invalid, unlawful or unenforceable, then such part shall be severed from the remainder of the Agreement, which shall continue to be valid and enforceable to the fullest extent permitted by law.
19.4. THE USE OF THE SERVICES IS SOLELY AT CLIENT’S OWN RISK. THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND WITH RESPECT TO THE SERVICES, WHETHER EXPRESS OR IMPLIED INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OF INTELLECTUAL PROPERTY OR ARISING FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE. SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO THE CLIENT.
THE COMPANY MAKES NO WARRANTY THAT THE SITE OR SERVICE WILL MEET CLIENT’S REQUIREMENTS, OR WILL BE UNINTERRUPTED, TIMELY, SECURE, CURRENT, ACCURATE, COMPLETE OR ERROR-FREE OR THAT THE RESULTS THAT MAY BE OBTAINED BY USE OF THE SITE OR SERVICE WILL BE ACCURATE OR RELIABLE. CLIENT UNDERSTANDS AND ACKNOWLEDGES THAT HIS/HER SOLE AND EXCLUSIVE REMEDY WITH RESPECT TO ANY DEFECT IN OR DISSATISFACTION WITH THE SITE OR SERVICE IS TO CEASE TO USE THE SERVICES. CLIENT MAY HAVE OTHER RIGHTS, WHICH MAY VARY FROM STATE TO STATE.
19.5. BY USING OR ACCESSING THE SERVICES, CLIENT HEREBY ACKNOWLEDGES THAT HE/SHE HAS READ THIS AGREEMENT, UNDERSTOOD IT, AND AGREES TO BE BOUND BY ITS TERMS AND CONDITIONS.