Refund policy

FEISCARD Refund Policy

At FEISCARD, your satisfaction is important to us. Please review the policy below to understand the conditions under which refunds and returns are accepted for physical products (Goods).

1. General Policy

FEISCARD maintains a no-refund policy unless the Goods delivered are faulty, damaged, not as described, or unless you qualify under our Return Policy or 90-Day Satisfaction Guarantee. Refunds will be issued only in accordance with the procedures below.

2. Eligibility for Refund

A refund may be granted if:

  • Goods are received damaged or defective;

  • Goods are returned in accordance with our Return Policy;

  • You qualify under our 90-Day Satisfaction Guarantee (see Section 8).

All refund requests must be submitted to support@feiscard.com within 14 days of receiving your order (or within the 90-day trial period for the satisfaction guarantee), along with proof of purchase and any required documentation.

3. Return Requirements

To be eligible for a return and refund:

  • Goods must be unopened, unused, and in original sealed packaging;

  • Goods must be in resalable condition;

  • A valid purchase receipt must be included;

  • You must first notify us and receive authorization before returning any items.

Once approved, you will receive return instructions. You are responsible for all return shipping costs. The returned Goods must be shipped back within 20 days of receiving return authorization.

Note: Shipping fees are non-refundable.

4. Refund Processing Timeline

Once returned Goods are received and inspected:

  • Refunds are processed to your original payment method;

  • Please allow 10–30 business days for funds to appear in your account;

  • Refunds are not granted for Goods returned late, damaged, or opened.

5. Subscription Orders

If you cancel a subscription before the second charge is processed, any discounts applied to your first order will be reversed. You will be billed the difference between the subscription price and the regular one-time price for the product received. This fee will be automatically deducted from your refund.

6. Shipping & Responsibility

FEISCARD is not liable for:

  • Orders returned without prior authorization;

  • Deliveries delayed or undelivered due to incorrect shipping information;

  • Losses from packages returned outside of the policy deadlines.

7. Limited Warranty

FEISCARD offers a 14-day limited warranty on physical Goods. If your product arrives defective or non-functional, we will repair, replace, or refund the item once verified. The warranty does not apply to:

  • Damage caused by misuse or accidents;

  • Tampered or modified products;

  • Normal wear and tear or shipping damage;

  • Claims submitted after 14 days of delivery.

8. 90-Day Satisfaction Guarantee – Facial Appearance Results

We stand by the results of our supplements. If after 90 days of consistent use, you feel your facial appearance has not visibly improved, you may qualify for a full refund under our Glow Up Guarantee.

“Glow up” refers to visible changes in facial appearance, including but not limited to:

  • Brighter or more even-looking skin tone

  • Smoother texture or fewer visible blemishes

  • Reduced puffiness or tired appearance

  • A generally fresher, more radiant facial look

To qualify, you must:

  1. Use the product as directed for 90 consecutive days;

  2. Submit 13 weekly photos (1 per week) clearly showing your full face;

  3. Ensure all photos are:

    • Taken in similar lighting and angle

    • Free of makeup, filters, or edits

    • Clearly dated (e.g., handwritten date, phone lock screen showing date)

  4. Submit your refund request within 10 days after completing the 90-day period.

Customers are responsible for return shipping costs if any physical product is returned as part of the refund process.

We will assess photo evidence fairly. If we determine that no visible facial improvement has occurred, we will issue a full refund. FEISCARD reserves the right to decline refund requests that do not meet the above documentation or timing requirements.

9. International Orders – Customs Duties & Returns

9.1. All international orders may be subject to local customs duties, taxes, import regulations, or additional delivery fees imposed by your country. These are not included in our pricing and are the sole responsibility of the customer.

9.2. FEISCARD is not liable for:

  • Customs delays, inspections, or holds;

  • Charges imposed by customs or delivery services;

  • Goods returned, refused, delayed, or destroyed due to customs or import issues.

9.3. Refunds will not be issued for orders that are refused, held, or returned due to unpaid customs duties, taxes, or regulatory blocks in your country.

For all inquiries or to begin a return or guarantee claim, contact our support team at support@feiscard.com.